At Royal Packaging, every order is manufactured specifically to meet our customers’ unique design and packaging requirements. Because our products are custom-made, we maintain a transparent refund and return policy to ensure fairness for both our customers and our business.

Reporting an Issue

If you receive an order that is damaged, defective, or does not match the approved specifications, please notify us within 5 business days of receiving your shipment. Requests submitted after this period may not qualify for review.

To help us investigate the issue quickly, please include:

• Your order number.
• A detailed description of the problem.
• Clear photographs showing the defect or damage.
• Images of the shipping carton, if applicable.

Eligible Returns

Returns are accepted only when products are found to have manufacturing defects or production errors that differ from the final approved artwork or specifications.

As all packaging is custom produced, we cannot accept returns for:

• Change of mind after production has started.
• Minor color variations caused by different screen displays or printing processes.
• Errors in customer-approved artwork, text, dimensions, or design files.
• Damage resulting from improper handling or storage after delivery.

Manufacturing Errors

If our quality inspection confirms that the issue resulted from a production error on our part, Royal Packaging will, at its discretion:

• Reprint the affected order at no additional cost, or
• Issue a partial or full refund where reprinting is not practical.

Our team will work with you to determine the most suitable solution based on the nature of the issue.

Return Requirements

In certain situations, we may request that the defective products be returned for inspection before processing a replacement or refund.

When requested, customers should:

• Return the products in their original condition whenever possible.
• Follow the return instructions provided by our support team.
• Ship the products within the timeframe communicated by Royal Packaging.

Order Cancellations

Because every order is custom manufactured, production begins shortly after the final artwork approval and payment confirmation.

• Orders may be cancelled before production begins.
• Once production has started, cancellation requests may not be accepted, or cancellation charges may apply to cover work already completed.
• Orders that have entered the printing or finishing stage cannot be cancelled or refunded.

Shipping Costs

Shipping charges are generally non-refundable unless the return is the direct result of a confirmed manufacturing error or an incorrect shipment sent by Royal Packaging.

Need Assistance?

Customer satisfaction is our highest priority. If you have any questions regarding your order, refund eligibility, replacement requests, or cancellations, please contact our customer support team. We are committed to resolving concerns promptly and providing the best possible service.